Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you fill out our Get a Free Estimate form or contact us, we may collect:

Full Name
Phone Number
Email Address
Property Address
Property Type (Residential / Commercial / Multi-Unit)
Service Needed (Interior / Exterior / Commercial / Cabinet & Trim)
Project Description
Preferred Contact Method
How you heard about us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Device type (desktop, mobile, tablet)
Referring website or search engine
Pages visited and time spent on the site

This information is collected through Wix platform analytics and cookies. It helps us understand how visitors use our website.

1.3 Photos & Project Documentation

With your prior consent, we may photograph your property before and after painting services for quality documentation and marketing purposes.
You may opt out of photo use at any time by notifying us in writing.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your estimate requests and inquiries
To schedule and confirm appointments and project dates
To communicate about your project scope, timeline, and pricing
To send project updates, invoices, and follow-up communications
To improve our website and services based on usage data
To use Before & After photos for marketing (only with your consent)
To comply with California law and our licensing obligations

We do NOT sell your personal information to third parties.
We do NOT use your information for unrelated marketing or advertising.
We do NOT share your data with advertisers

3. How We Share Your Information

We only share your personal information in the following limited circumstances:

IP address and browser type
Device type (desktop, mobile, tablet)
Referring website or search engine
Pages visited and time spent on the site

3.1 Service Providers

Wix.com — our website platform (hosting, forms, analytics)
Google Workspace — for business email communications
Nextiva — for business phone and scheduling services

These providers are contractually required to protect your information and may only use it to provide services on our behalf.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority.
We may also disclose information to protect the rights, safety, or property of Everguard Painting Inc. or others.

3.3 Business Transfers

If Everguard Painting Inc. is sold or merged, your information may be transferred as part of that transaction. You will be notified in advance.

4. Cookies & Tracking

Our website is built on the Wix platform, which uses cookies — small text files stored on your device. Cookies help us:

Remember your preferences when you visit our site
Analyze website traffic and usage patterns
Ensure the website functions properly

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

Estimate request information: Retained for up to 3 years for business records.
Project documentation (photos, notes): Retained for up to 5 years.
Email communications: Retained as long as necessary for business operations.
Website analytics data: Retained per Wix platform default settings.

We will delete your information upon written request, unless retention is required by law.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse, including:

Using secure, encrypted email through Google Workspace
Storing website data on Wix's secure, SSL-encrypted platform
Limiting access to personal information to authorized personnel only

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights as a California Resident

As a California resident, you have the following rights regarding your personal information:

Right to Know — You may request to know what personal information we have collected about you.
Right to Delete — You may request that we delete your personal information, subject to legal exceptions.
Right to Correct — You may request that we correct inaccurate personal information.
Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at:

Email: nayeon@everguardinc.com
Phone: (800) TBD (toll-free number — to be updated)
Mail: 3484 Warburton Ave Apt 11, Santa Clara, CA 95051

We will respond to your request within 45 days

8. Children's Privacy

Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Yelp, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will:

Update the "Last Updated" date at the top of this page
Post the updated policy on our website

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Everguard Painting Inc.
Attn: Privacy Inquiries
3484 Warburton Ave Apt 11
Santa Clara, CA 95051

Email: nayeon@everguardinc.com
Website: everguardinc.com
CSLB License No. 1152490

NOTE: This Privacy Policy is for informational purposes. Everguard Painting Inc. recommends consulting a licensed California attorney for legal advice specific to your situation.